Contact information
Email is the fastest way to reach us. We aim to reply within 2 business days, Monday to Friday, excluding public holidays.
For an existing order, include your order number and the email address used at checkout. For a billing or payment question, use the subject line Billing so we can identify it quickly.
Refunds and guarantees
Refund requests are handled by email. You do not need to call us or obtain a returns authorisation number.
To request a refund under the 60-Day Melicior Guarantee, email support@melicior.com with your order number. See our Return and refund policy for eligibility and timing.
Company details
MELICIOR LTD
Registered in England and Wales
Company number: 16694734
Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Website: melicior.com
The address above is our registered office. Do not send returns there. If a return is required for any statutory or product-quality reason, we will provide the correct instructions first.
Health and medical questions
We can answer questions about the product label, serving size, ingredients, ingredient amounts and suggested use.
We cannot diagnose a condition, interpret symptoms or laboratory results, or tell you whether Melicior is appropriate alongside a medication or medical treatment. Please speak with a qualified healthcare provider if you take medication, receive hormone treatment, manage a medical condition, or have a health concern.
Complaints
If something has gone wrong, email support@melicior.com with the subject line Complaint and your order number if you have one. We aim to acknowledge complaints within 2 business days and resolve them as quickly as reasonably possible.