Contact information
support@melicior.com
Email is the fastest way to reach us. We aim to reply within 2 business days, Monday to Friday, excluding public holidays.
For an existing order, include your order number and the email address used at checkout. For a billing or payment question, use the subject line Billing so we can identify it quickly.
Refunds and guarantees
Refund requests are handled by email. You do not need to call us or obtain a returns authorisation number.
To request a refund under the 60-Day Melicior Guarantee, email support@melicior.com with your order number. For a bundle, also tell us your dog's approximate weight, how many jars you opened, and whether you are returning or keeping the unopened jars. See our Refund Policy for eligibility and timing: https://www.melicior.com/policies/refund-policy
Company details
MELICIOR LTD
Registered in England and Wales
Company number: 16694734
Registered office: 71โ75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Website: melicior.com
The address above is our registered office. Do not send returns there. If you need to return unopened jars under the guarantee, or a return is required for any statutory or product-quality reason, we will email you the correct return address and instructions first.
Questions about your dog's health
We can answer questions about the product label, how much to give your dog, the ingredients, ingredient amounts and how to use the powder.
We are not veterinarians. We cannot diagnose a condition, interpret your dog's symptoms or test results, or tell you whether Melicior Daily Dental Powder for Dogs is suitable alongside a medication or treatment. Please speak with your veterinarian before use if your dog takes medication, is pregnant or nursing, has a thyroid, kidney or other health condition, or if you have any concern about your dog's health.
If your dog has an upset stomach or any other reaction, stop using the powder and contact your veterinarian, then let us know.
Complaints
If something has gone wrong, email support@melicior.com with the subject line Complaint and your order number if you have one. We aim to acknowledge complaints within 2 business days and resolve them as quickly as reasonably possible.