Refund policy
Returns and refunds
60-Day Melicior Guarantee
We want you to be able to try Melicior without a complicated refund process.
Your guarantee window starts on the day your order is delivered, not the day you ordered it. If Melicior does not earn a place in your routine, email us within 60 days of delivery and request a refund under the 60-Day Melicior Guarantee.
You do not need to return an opened or empty first pouch.
Bundle orders
Current Melicior offers contain 1, 3 or 5 pouches. Each pouch contains 60 capsules, providing 30 servings at the suggested serving of 2 capsules daily.
For a full bundle refund under the guarantee, only the first pouch should be opened and the remaining pouches should still be unopened. We may ask for a photograph showing the opened first pouch and the unopened remaining pouches so that we can verify eligibility. We will not ask you to mail an opened pouch back.
If you have already opened more than one pouch, contact us anyway. We will review the circumstances and tell you what options are available before asking you to take any further step.
The guarantee is intended to let a customer genuinely evaluate Melicior. We may decline duplicate or repeated guarantee claims that reasonably indicate abuse, fraud or resale. This does not affect statutory consumer rights.
How to request a guarantee refund
Email support@melicior.com from the email address used for your order and include:
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your order number;
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the supply you purchased (1, 3 or 5 pouches); and
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for a bundle order, confirmation that the remaining pouches are unopened.
You do not need to write an essay or justify your decision.
We aim to reply within 2 business days. Once eligibility is confirmed, we aim to issue the refund within 5 business days to the original payment method. Your bank or payment provider may take a further 5–10 business days to post the credit.
Unless required otherwise by law, the guarantee refund includes the amount you paid for the product and any standard outbound shipping charge paid to us. Import duties, customs charges or taxes paid directly to a government or carrier are not refundable by us.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty, unsafe to use, or different from what you ordered, please email support@melicior.com as soon as possible with your order number and, where practical, a photograph of the item and packaging.
Reporting a delivery problem within 14 days helps us investigate quickly, but this request does not limit any statutory rights you may have in relation to faulty, damaged or misdescribed goods.
Where appropriate, we will replace the affected goods or provide a refund. A product-quality claim is separate from the 60-Day Melicior Guarantee and does not use up your guarantee window.
Orders that do not arrive
If tracking shows delivered but you do not have the parcel, first check with your household, neighbours and any building reception or mailroom. Then contact us as soon as possible so we can investigate with the carrier.
If a parcel is confirmed lost in transit, we will replace it or refund it. If a parcel is returned because the delivery address supplied at checkout was incomplete or incorrect, we can arrange reshipment after the corrected address is confirmed; a second shipping charge may apply where the error was not ours.
Cancelling before dispatch
Email us as soon as possible if you want to cancel. If your order has not been dispatched, we will cancel it and refund you in full.
For a pre-order, you may cancel at any time before dispatch for a full refund.
Once an order has been dispatched, we may not be able to stop the parcel. Any statutory cancellation right that applies to you remains available, subject to the rules below.
UK and EU statutory cancellation rights
Nothing in this policy limits your statutory rights.
If you are a UK consumer purchasing online, you generally have a legal right to cancel a distance purchase without giving a reason within the applicable cancellation period, normally ending 14 days after you receive the goods. Equivalent rights may apply to EU consumers under local law.
A statutory change-of-mind cancellation is separate from the Melicior Guarantee. For a statutory cancellation, unopened goods may need to be returned in accordance with the law. Where goods are supplied sealed for health-protection or hygiene reasons, the statutory change-of-mind cancellation right may cease once the relevant seal is broken after delivery. The separate Melicior Guarantee may still apply to the opened first pouch under the terms above.
Email support@melicior.com if you want to exercise a statutory cancellation right and we will give you the appropriate instructions.
Contact
MELICIOR LTD
71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
support@melicior.com