Shipping policy

Shipping

Order processing

For products that are available for immediate dispatch, orders are normally processed within 2–4 business days. Business days are Monday to Friday, excluding public holidays.

You will receive an order confirmation after checkout and a separate shipping confirmation with tracking when your parcel is dispatched.

Delivery estimates

After dispatch, delivery normally takes approximately 7–10 business days.

For in-stock orders, total time from order to delivery is therefore usually around 9–14 business days. These are estimates, not guaranteed delivery dates. Carrier disruption, customs inspection, weather, local holidays and peak periods can cause delays.

Shipping charges

Any shipping charge collected by us is shown at checkout before you pay. We do not add an undisclosed shipping charge after checkout.

Pre-orders and production batches

Some Melicior orders may be offered as pre-orders for a specific production batch. When that applies, the product page states the expected dispatch date or dispatch window before you buy. The batch dispatch timing replaces the normal 2–4 business day processing period above.

Payment is taken at checkout to reserve your order from that batch.

If we learn that we cannot dispatch within the time stated when you ordered, we will email you with the revised estimate and your options. You may cancel the pre-order before dispatch for a full refund. Where applicable law requires your agreement to a shipping delay, we will obtain it or refund the unshipped order.

Your 60-Day Melicior Guarantee starts on delivery, so time spent waiting for a pre-order does not reduce the guarantee period.

Where we ship

We ship to destinations made available at checkout. Some countries or regions may be unavailable because of carrier limitations or local rules relating to dietary supplements.

If we accept an order and later discover that we cannot lawfully or reasonably ship it to the destination supplied, we will contact you and refund the order in full.

Delivery addresses

Please check your shipping address carefully at checkout. Contact us immediately if you notice an error. We can only change an address before the order enters dispatch processing.

If a parcel is returned because the address supplied was incomplete or incorrect, we will contact you. We can reship after a corrected address is confirmed; a second shipping charge may apply where the error was not ours.

Some PO boxes and freight-forwarding addresses may not be supported by our carriers. If that affects your order, we will contact you.

Lost, damaged or misdelivered parcels

If tracking shows delivered but the parcel is missing, check with your household, neighbours and any building reception or mailroom, then contact support@melicior.com promptly so we can investigate.

If your parcel is confirmed lost in transit, we will replace it or refund it. If your order arrives damaged, contact us with your order number and, where practical, photographs of the item and packaging so we can resolve it quickly.

Storage on arrival

Store Melicior as directed on the pouch, in a cool, dry place, sealed and out of reach of children.

Contact

MELICIOR LTD
support@melicior.com