Shipping policy
Where we ship
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Only these destinations are available at checkout.
If we accept an order and later discover that we cannot lawfully or reasonably ship it to the destination supplied, we will contact you and refund the order in full.
Order processing
Orders are processed within 2 business days. Business days are Monday to Friday, excluding public holidays.
You will receive an order confirmation after checkout and a separate shipping confirmation with tracking when your parcel is dispatched.
Delivery estimates
After dispatch, delivery normally takes 7–10 business days.
Total time from order to delivery is therefore usually around 7–12 business days. These are estimates, not guaranteed delivery dates. Carrier disruption, customs inspection, weather, local holidays and peak periods can cause delays.
Your 60-Day Melicior Guarantee starts on the day your order is delivered, so time in transit does not reduce your guarantee period.
Shipping charges
Shipping is a flat rate of $5.45 per order, and free on orders of $80 or more. The same rate applies to every destination we ship to.
Your shipping charge is shown at checkout before you pay. We do not add an undisclosed shipping charge after checkout.
Duties and taxes
For orders to Canada, the United Kingdom, Australia and New Zealand, import duties and taxes are included in the price you pay at checkout. You will not be asked to pay them on delivery.
Delivery addresses
Please check your shipping address carefully at checkout. Contact us immediately if you notice an error. We can only change an address before the order enters dispatch processing.
If a parcel is returned because the address supplied was incomplete or incorrect, we will contact you. We can reship after a corrected address is confirmed; a second shipping charge may apply where the error was not ours.
Some PO boxes and freight-forwarding addresses may not be supported by our carriers. If that affects your order, we will contact you.
Lost, damaged or misdelivered parcels
If tracking shows delivered but the parcel is missing, check with your household, neighbours and any building reception or mailroom, then contact support@melicior.com promptly so we can investigate.
If your parcel is confirmed lost in transit, we will replace it or refund it. If your order arrives damaged, contact us with your order number and, where practical, photographs of the item and packaging so we can resolve it quickly. Full details are in our Refund Policy https://www.melicior.com/policies/refund-policy.
Storage on arrival
Store Melicior Daily Dental Powder for Dogs as directed on the label, in a cool, dry place with the lid closed, and out of reach of children.
Contact
MELICIOR LTD
71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
support@melicior.com